PipingRock’s streamlined shipping system makes your life easy! We’re proud to deliver our vast selection of health-enhancing natural products directly from our manufacturing facility to your door…FAST!
Depending on your location, your order will arrive 2-8 business days after it is processed. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our warehouse that will include a tracking number for your order.
For large orders and backorders, we may split your order into several packages. You will not incur additional shipping charges when this happens. The shipping charge you paid during checkout will be split among the multiple packages.
All PipingRock orders ship from our facility in Ronkonkoma, New York. We never drop-ship products. By keeping all shipping in-house, we can guarantee quality, speed and accuracy in your order fulfillment. PipingRock’s direct-to-you shipping model makes it convenient and affordable to get the world’s highest-quality nutritional supplements. Be sure to tell your friends and family about PipingRock’s amazing value on products and shipping!
International Shipping Rates
Our international shipping rates are determined by location and the weight of a package. To determine your shipping costs, simply fill your cart, and proceed to checkout. You can review the estimated shipping cost and your order total prior to checking out at any time.
We manufacture and ship our products directly from our New York facilities where they’re distributed to customers worldwide. We host several carrier providers for international shipping, allowing you to choose your preferred carrier upon checkout.
Import Taxes & Duties
Orders from outside of the United States may include import duties and taxes that are determined by local customs in each region. These costs may vary depending on the items in your order.
Some carriers provide the option to prepay these charges during checkout, ensuring faster delivery with no additional steps needed. These items can also be paid for later upon arrival at customs.
Declaration of Value & Product Description
In accordance with international shipping laws, our shipping labels provide the full value of your order and shipping cost. Each order includes an itemized packing list that includes product description and quantity.
Verifying Your Contact Information
Your safety and security are important to us. We ask that you carefully review all contact information (shipping address, phone number, and email) before placing an order.
International shipping services require accurate information to contact you in the event of required action for customs clearance or a delayed delivery of your order.
Shipping Restrictions
Due to international shipping policies, there are certain product restrictions in different regions. These restrictions vary by location and are subject to change at any time. For your convenience, we’ve compiled an updated list of restrictions by country/region that can be accessed in the link below.
We also recommend you contact your local customs to inquire about their shipping policies and restrictions.
Please Note: At this time we are unable to ship to Peru, Russia, Belarus, and Ukraine.
Customs Information
Each local customs have its own set of regulations regarding international shipping. There are many country-specific laws, regulations, and restrictions that may impact the delivery of your shipment. We highly recommend contacting your local customs to find out more about its specific policies.
All international orders are eligible for return within 60 days of the order date. You may only return items that are unopened and sealed. When we receive the returned items at our warehouse, we will refund your account for the total amount of the order, minus shipping costs and discounts.
If the shipping costs to return the order are greater than the refund, our carriers are instructed to withhold the order. Also, if a product is seized by customs, we cannot issue a refund for your order.
Order tracking is dependent on the carrier you choose upon checkout. Below is some more information regarding our carriers and what to expect from each.
Please Note: We are not liable for packages that are held by customs. The best practice is to become familiar with your local customs and its policies before shipping internationally for safe and effective delivery!
We reserve the right, in our sole discretion, to change our shipping policy at any time by posting revised terms to our Shipping Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.
