We are glad you are here!
We've been hard at work making updates to improve your shopping experience. Please review the below FAQs for common issues regarding the new shopping experience.
We apologize for any inconvenience you may have experienced. We have recently updated our website and to ensure the safety and security of our customers, we now require all accounts to be re-activated.
You will need to enter the email address associated with your previous account and select a new password.
If you continue to have problems accessing your account, please do not hesitate to contact our customer care team. We will be happy to assist you in resolving any issues you may be experiencing.
We understand that it can be frustrating to not remember which email you used to create your account.
To find the email associated with your account, try logging into your personal email and searching for any emails that you have received from our company email address: pipingrock@pipingrock.mail.com.
If you have any order confirmations or transactional emails in your inbox, the email affiliated with this account is most likely the email we have on file for your customer account.
If you’re still struggling to find the email associated with your
PipingRock account, our customer care team is here to help.
Existing customers, simply re-activate your account using the same email address as before. You’ll need to provide your First Name, Last Name, Email, and a new Password. This will allow you to keep all your information and order history in one place.
New customers, you can also create an account on this page. Creating an account will enable you to easily track your orders, save your shipping information, and access other benefits reserved for our valued customers.
We want to make sure that activating your account is a smooth and seamless process. If you encounter any issues or have any questions, please don’t hesitate to contact our customer care team.
To find your orders, simply log into your account and click on “My Account” at the top of the page. From there, you’ll see a dropdown menu where you can select “My Orders”. This will take you to a page where you can view all your current and past orders, as well as their status.
We’re committed to making your experience with PipingRock as seamless and convenient as possible. If you have any further questions or concerns, please don’t hesitate to reach out to our customer care team.
