We’re proud of the products we offer and hope you’ll love them too! If you are not 100% satisfied with your PipingRock product for any reason, we are happy to issue you a refund.
100% Satisfaction Guaranteed
Returns within the USA
Your return is on us! Just follow these easy steps below
Write down your Tracking Number (located at the bottom of the return label) and save it to easily track your return.
Fill in the product information on the Return Form provided. Cut the form out and enclose it inside of the package along with the product(s) you will be returning.
Cut out the Pre-Paid Return Label and securely attach it to the outside of the package. Make sure to remove any existing labels on the package beforehand.
Example label with tracking number on bottom
Tracking Your Return, Contact Us.
U.S. Customers may return the unused portion of a product within one year of their date of purchase. A short explanation of your return must be included along with the returned package.
Once your return has been received, a refund will be issued immediately.
International Returns
We will refund an order when:
- You are not satisfied with the products you have received
- You receive the wrong order, or missing items in your order
- Your package gets returned from customs due to product restrictions
- Your package is returned because of an undeliverable address
Customers outside the U.S. may return the unused portion of a product within 4 months of their date of purchase. A short explanation of your return must be included along with the returned package. Once your return has been received, a credit or refund will be issued.
No returns are necessary if your order is below $100 USD. Simply submit your request within the appropriate time frame. We are committed to giving you the best experience with our products and guarantee 100% satisfaction with every order.
Return at:
PipingRock Health Products
CS Return Dept.
2110 Smithtown Ave
Ronkonkoma, NY 11779-7347
Please note: We do not refund for shipping and handling on returned items. We recommend using UPS or insured mail for returns as we cannot be responsible for items that do not arrive at our warehouse.
If you have any questions about our domestic return policy or about a specific return, email us at customercare@pipingrock.com, or call our Customer Care department at 1-800-544-1925.
Return Policy Changes
We reserve the right, in our sole discretion, to change our Return Policy at any time by posting revised terms. We recommend checking the Return Policy for changes before requesting a return. Your continued use of our Return Policy following changes to the policy means you accept any changes.
